Program description
"MyHomeFiber Text Alerts" is the text-messaging program of My Home Fiber LLC (doing business as MyHomeFiber), an independent sales organization authorized by Fidium Fiber. Messages are sent from our dedicated toll-free number, (888) 231-7869, and always identify MyHomeFiber as an independent Fidium Fiber partner. Depending on what you opted in to, you may receive:
- Request and scheduling messages — confirmation that we received your request, a link to pick a callback time, confirmation of the time, and reminders about 24 hours and 1 hour before.
- Replies — answers from our team to something you texted us.
- Marketing messages (only with your written consent) — occasional offers and information about Fidium Fiber internet plans, speed upgrades, home phone and referring a neighbor.
How you opt in
- Checking the required box on a MyHomeFiber form (request and scheduling messages) and, optionally, the marketing box (marketing messages). The wording of both boxes is shown on our Contact Consent page.
- Texting a keyword such as FIBER, BACK or ORDER to (888) 231-7869.
- Giving a MyHomeFiber team member your mobile number and written or recorded permission to text you.
Consent to receive texts is never a condition of purchasing any service. We do not send marketing texts to anyone who has not opted in in one of these ways.
Message frequency and cost
Message frequency varies with your request and choices. Marketing messages are limited to no more than one per day and six per month. Scheduling reminders are sent only for callbacks you booked. Message and data rates may apply according to your mobile plan.
How to stop, and how to get help
To stop: reply STOP to any message (CANCEL, END, QUIT and UNSUBSCRIBE also work). You will receive one final message confirming you have been unsubscribed, and we will not text you again unless you opt in again. To stop calls and emails too, see Your Privacy Choices.
For help: reply HELP to any message, text (888) 231-7869, or email info@myhomefiber.com.
Carriers
The program is supported by major U.S. carriers, including AT&T, T-Mobile, Verizon, and their affiliates and prepaid brands, plus most regional carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your network operator and may be delayed or fail because of network conditions.
Privacy
We will not share your mobile phone number, opt-in information or text-message consent with third parties or affiliates for their marketing or promotional purposes. Your information is used only to run this program and to respond to you, and is shared only with the messaging provider that delivers our texts, and with Fidium when you ask us to check availability or place an order. See our Privacy Policy for details.
Sample messages
- MyHomeFiber (independent Fidium Fiber partner): Hi {name}, we got your request for Fidium Fiber at {address}. A local team member will call you. Msg&data rates may apply. Reply HELP for help, STOP to end.
- MyHomeFiber (independent Fidium Fiber partner): Your callback is set for {time}. Reply R to reschedule, STOP to end.
- MyHomeFiber (independent Fidium Fiber partner): {name}, still want 100% fiber at {address}? Reply YES for a call, or pick a time: {link} Reply STOP to end.
- MyHomeFiber (independent Fidium Fiber partner): For help text (888) 231-7869. Email info@myhomefiber.com. Msg&data rates may apply. Reply STOP to end.
Other terms
You confirm that you are the account holder for the mobile number you provide, or have the holder's permission. You must tell us if you give up the number so we do not text its next owner; you can do that by replying STOP from the new number or contacting us. We may change or end the program at any time; if we do, we will stop texting you or tell you how the program is changing. These Text Message Terms are part of our Website Terms of Use.
Contact
My Home Fiber LLC (MyHomeFiber)
Attn: Welby Evangelista
803 W 800 S
American Fork, UT 84003
USA
EIN 42-5045775
SMS/MMS: (888) 231-7869 · info@myhomefiber.com