What this page is
My Home Fiber LLC (MyHomeFiber) is an independent sales organization authorized by Fidium Fiber. Our team reaches people by phone, by text and email, and in person at the door. This page explains exactly what you agree to when you ask us to contact you, what we do without a form, and how to make us stop. It is written in plain language on purpose; the same rules are enforced by the software that sends every message.
The two consent boxes on our forms
Every MyHomeFiber form has two check boxes. Neither is pre-checked. We store the exact wording you saw, the version, the date and time, your IP address and the page, so there is always a record of what you agreed to.
What box 1 means. You are asking us to respond to your request. We may call you (a person or, when you reach our line after hours, an assistant that identifies itself as an AI), text you a confirmation, a scheduling link and reminders, and email you next steps. These are messages about the thing you asked for, not promotions.
What box 2 means. In addition to answering your request, we may market to you: occasional calls, texts and emails about Fidium Fiber plans, speed upgrades, home phone and referrals. Because it says so expressly, those calls and texts may be placed with an automatic telephone dialing system, an artificial or prerecorded voice, or an AI-assisted voice. This is the consent the law calls "prior express written consent." It is never a condition of buying anything, and leaving it unchecked does not affect your request.
If you leave box 2 unchecked: we still answer your request, but marketing texts and AI-assisted calls stay off; follow-ups that need them are done by a person instead.
What contact looks like
| Channel | What you'll get | Rules we follow |
|---|---|---|
| Phone calls | A call from a local team member's line. Calls may be monitored or recorded. | Between 9 am and 8 pm your local time, never before 8 am or after 9 pm; no automated calls on Sundays; stricter state limits where they apply. We identify ourselves and MyHomeFiber as an independent authorized Fidium Fiber partner at the start of every call. |
| AI-assisted calls | Only with box 2 (or the same consent given another way). The assistant says it is an AI assistant for MyHomeFiber in its first sentence, confirms your details, answers general questions and books a callback with a person. It never quotes pricing, and it hangs up and records a do-not-call request the moment you ask. | No more than one attempt per day and three per week. Blocked automatically when consent is missing. |
| Text messages | Confirmations, scheduling links and reminders for your request; with box 2, occasional offers. Texts are sent from (888) 231-7869. Every text starts with "MyHomeFiber (independent Fidium Fiber partner)" and tells you how to stop. | See the Text Message Terms. Marketing texts need written consent (box 2 or a keyword opt-in); typically no more than one a day and six a month. |
| Next steps for your request; with box 2 or an existing relationship, occasional newsletters and offers. Every marketing email has an unsubscribe link and our postal address. | We only email verified addresses. One marketing email a day at most. | |
| In person | Our door-to-door team may knock, leave a door hanger, or return for a visit you asked for. | Daytime hours, "No soliciting" signs respected, representatives identify themselves and MyHomeFiber and never claim to be Fidium employees. |
Contact you didn't request through a form
Not every contact starts with a form. We may also reach out when:
- A scheduled call didn't connect. If we could not reach you at the time you picked, or a Fidium-scheduled call with you failed, we try again at a reasonable hour rather than dropping your request.
- You started a Fidium order that wasn't finished. For a limited time after the order was started, we may follow up to help complete it.
- You cancelled Fidium service. Former customers may hear from us about returning, for a limited period after the service ended and only through channels that match the consent we hold — email and a personal call from a team member unless you gave written consent for texts or AI-assisted calls.
- Our team spoke with you at your door. A "go-back" is a return visit or call you asked for, or a follow-up after a missed appointment, within a reasonable window.
- Someone referred you. We may make one initial contact to confirm you want to hear from us.
These contacts rely on an existing business relationship or an inquiry you made, which the law recognizes for live calls and email. They never include marketing texts or automated or AI-assisted calls without your written consent. Before any live call to a number without consent or a relationship, we check the National Do Not Call Registry (our software blocks the call otherwise) and applicable state lists, and we honor our own do-not-contact list first.
How to stop — any time, any way
- Reply STOP to any text (also CANCEL, END, QUIT or UNSUBSCRIBE).
- Click unsubscribe in any marketing email.
- Tell the person on the phone or at your door "don't contact me again," or say it to the AI assistant.
- Email info@myhomefiber.com or use Your Privacy Choices.
You can withdraw consent for one channel or all of them, using any reasonable method. Automated channels stop immediately; every channel stops within 10 business days. Your number and email go on our permanent do-not-contact list. After you opt out you may still receive a reply to something you sent us, or a confirmation or reminder for a callback you booked, because you asked for those.
Texting us first
If you text a keyword such as FIBER, BACK or ORDER to (888) 231-7869, that text is your written consent to receive texts from us about Fidium Fiber, and a team member will follow up. If you text us anything else, we will reply about what you sent; marketing texts still require the keyword or box 2.
What we keep as proof
For every consent: the wording shown, its version, the channels it covered, the date and time, the form or keyword, your IP address and browser. For every opt-out: the channel, the date and time, and how you told us. These records are kept as long as needed to demonstrate compliance and are never used for marketing. See the Privacy Policy for retention periods.
Questions
My Home Fiber LLC (MyHomeFiber)
Attn: Welby Evangelista
803 W 800 S
American Fork, UT 84003
USA
SMS: (888) 231-7869 · info@myhomefiber.com